Introduction to the Disputes Tribunal

An unfortunate fact of life is that people occasionally end up in dispute with one another.  Sometimes these can be big, and other times it can be over small amounts or issues.  When the latter happens, it is not always economical to engage a lawyer to help resolve the issues and often people are left feeling like there is no remedy.  The Disputes Tribunal is aimed at providing access to justice and assisting people in these situations.

The Disputes Tribunal

The Disputes Tribunal (“the Tribunal”) is a forum for hearing and determining disputes without requiring the assistance of lawyers.  The responsibility of preparing and attending a hearing will fall on the parties themselves.  The focus of the Tribunal is on practical dispute resolution and not technical legal analysis.

The Tribunal can hear most claims in relation to contract or tort, provided it is in relation to the destruction, damage or recovery of property.  The upper limit of any claim that can be heard by the Tribunal is $15,000 (or $20,000 by agreement between the parties), although there is currently a proposal to increase this agreed upper limit to $30,000.

Lodging a claim

In order to lodge a claim in the Tribunal, you must file an application with a filing fee (the amount of which depends on the amount of your claim) at your local District Court.  Alternatively, claims can be filled out and submitted online and you can even apply online for a rehearing.   Once you begin a claim online it must be completed; you cannot save your progress and return to the application later.

To avoid delays, it is important that your claim is filled out correctly.  Commonly, parties fail to correctly identify the parties involved or interested in the proceeding.  For example, claims may refer to an employee or director of a company rather than the company itself that was party to a contract.   Parties may also fail to include an important element of their claim in the claim form, causing the element that was not included to be deemed outside the jurisdiction of the Tribunal and therefore unable to be resolved at that particular hearing.

Defending a claim

When a claim is lodged against you, you will receive a notice informing you of what the claim is about and when it will be heard.  It is in your best interest to consider whether you settle the claim, attend and defend the hearing or lodge any counterclaims.   If you choose to lodge a counterclaim, both claims are typically heard at the same time.

Preparing evidence

Careful preparation of the evidence in support of your claim or defence is important to successfully bringing or defending a claim in the Tribunal.  Having accurate and relevant evidence will strengthen your case.  It is useful to create a timeline of events relating to the claim.  It is very important to include evidence to support the value or issue of what you are claiming (for example, quotes, invoices, receipts or bank statements and photographs).  It is also good practice to provide copies of all the evidence you intend to present at the hearing to the other party and to the referee before the hearing begins.

What to do before the hearing

After you have lodged a claim, or a claim has been lodged against you, a hearing will typically be scheduled within six weeks.  We set out below some points which you might consider in preparing for the hearing:

  • Make sure that you have read the notice of hearing (check the time, date and location of the hearing).  If you do not turn up, it is likely that the hearing will still proceed with the risk of an order being made in your absence.
  • If the hearing date is not suitable, contact the Tribunal as soon as possible to ask if a new date can be allocated.  You are more likely to obtain a new date for the hearing if you have strong grounds for not being able to attend on the original date.
  • Organise a support person to attend the hearing to help you sort through your evidence or remind you of important points.
  • The Tribunal aims to settle the claim by agreement between the parties during the hearing, so consider the basis on which you would settle and be prepared to negotiate.  With any Tribunal hearing there is a chance that the referee will not make an order in your favour.  When considering whether or not to settle, you should consider the strengths and weaknesses of your position and what you would accept to resolve the dispute.

It is important to notify the Tribunal if settlement occurs at any stage, particularly prior to hearing.

The hearing process

The hearing will begin with the referee outlining the procedure and rules for the hearing.  Both parties will then present their evidence during which the referee will ask questions about the evidence being presented.

Following this, any witnesses giving evidence at the hearing for the claim or defence will be called into the room separately.  After a witness has presented their evidence, the other party will have the opportunity to ask the witness questions.

The referee will then explain to both parties the relevant law and issues that need to be determined to resolve the dispute.  If you do not understand the law or the issues that the referee outlines, let the referee know.

When the issues have been worked through and both parties have a better understanding of their position, the referee will often ask whether the parties are willing to settle the dispute on their own terms.  Depending on the circumstances settlement may be the best option, so be aware of the strengths or weaknesses of your position throughout the hearing and how that may affect your decision to settle.

At the conclusion of the hearing and if settlement is not reached, the referee will not immediately issue a decision but will instead take time to further consider the evidence that has been presented by both of the parties.  The referee’s order and reasoning will be sent to the parties approximately two weeks after the date of the hearing.

What you can do

The Tribunal is an accessible dispute resolution option for the general public.  While lawyers are typically not able to appear in the Tribunal, our Dispute Resolution Team is able to assist with the preparation of claims or review of submissions for the process.

If you would like further information please contact Daniel Shore on 07 958 7477.

A practical approach to supervision under the Financial Markets Conduct Act 2013

Introduction

The introduction of the Financial Markets Conduct Act 2013 (FMCA) was hailed as a ‘once in a generation rewrite’ with the aim of restoring confidence in New Zealand’s financial markets.  Phase 1 of the FMCA came into effect on 1 April 2014.  This was later followed by the introduction of Phase 2 on 1 December 2014.

We are currently in the ‘transition’ period between the full implementation of the FMCA (and associated legislation) and the full repeal of the Securities Act 1978 (and associated legislation) on 1 December 2016.

A key aspect of the FMCA was to consolidate and clarify the law relating to the governance of offers of securities under the Securities Act 1978 and its associated legislation, which tended to be a ‘mish-mash’ of governance rules that were scattered amongst several pieces of legislation.

Governance in general

Part 4 of the FMCA introduced stringent new governance requirements for regulated offers of financial products.  In general, these requirements impose overarching duties on issuers to maintain electronic registers and keep copies of documents for all such regulated offers, be they debt securities or managed investment products (MIP) under a managed investment scheme (MIS).

Specific requirements imposed on issuers of regulated financial products include:

  • A trust deed and supervisor for regulated offers of debt securities, in addition to general issuer and supervisor obligations.
  • A governing document, manager and supervisor for regulated offers of MIP under a registered MIS, in addition to general issuer, manager and supervisor obligations.

These requirements ensure a better understanding on the part of issuers, managers and supervisors with regard to the management of their accountability and responsibility to both investors and the Financial Markets Authority (FMA) by ensuring that compliance with the FMCA is achieved and the requisite information is provided to the FMA.

By giving supervisors less ability and opportunity to protect themselves from liability, the FMCA has promoted greater involvement on the part of supervisors in ensuring investor protection.

The role of the supervisor

The FMA regards the role of the manager of an MIS in a similar light to that of supervisors, namely being to ensure governing documents and governance arrangements are fit for purpose in placing investors’ interests above all else.

The FMA’s expectation is that those persons in a supervisory role must be able to demonstrate that they are empowered to carry out that role by:

  • Working with the manager/issuer in the development of appropriate governing documents.
  • Ensuring the governing documents allow them to act in the best interests of investors.
  • Ensuring that there are a range of tools available for use where the interests of investors are not met.

In addition, supervisors will generally be responsible for ensuring that managers of an MIS are adequately discharging their duties.

A practical approach

In a recent speech, the FMA’s Director of Compliance, Elaine Campbell, has recommended a practical approach be taken to the supervision responsibilities under the FMCA.  Supervisors occupy a key role under the FMCA and Campbell indicated the FMA would begin to place increasing emphasis on supervision responsibilities.  The FMA has advised issuers to start their planning from the top in the anticipation that boards and senior management will best understand the processes their firms are running.

The FMA’s focus is that an approach of preventative regulation will be most effective in identifying and anticipating potential causes of harm to market integrity and the interests of investors.  In a Media Release dated 9 March 2015 the FMA identified seven practices to overcome potential harm which are:

“ensuring quality sales and advice practices, addressing conflicted conduct in financial services, ensuring high standards of governance and culture among firms, ensuring integrity and growth in capital markets, ensuring effective frontline regulators, and improving information and resources for investors making decisions about products”.

The FMA has also intimated an approach that thinks beyond compliance.  It has advised that the effectiveness of the FMCA hinges on issuers going above and beyond the mere basic requirements prescribed by the FMCA, and it has indicated that it expects issuers to do just this.  The FMA anticipates that businesses will run systems to ensure that the highest standard of conduct is maintained.

The FMA has set out that supervisors will need to ensure they are sufficiently empowered to discharge their duties under Part 4 of the FMCA.  Supervisors must be assured of this before accepting any supervisory appointment.

Prior to accepting an appointment, supervisors should also review the relevant governing documents to ensure the minimum standards under the FMCA are met.  The FMA has emphasised the importance of ensuring that governing documents are well-structured from the outset in order to better allow supervisors to perform their obligations.

When to transition

The key decision for many businesses will be deciding when to adopt the new governance rules (and commit to FMCA compliance).

The expectation of the FMA is for supervisors to not take a ‘silent’ role but rather actively engage themselves with their subjects.  This includes consultation on the transition process from the Securities Act 1978 to the FMCA.

While some issuers may have already transitioned to the FMCA regime, others may be waiting for further clarification.  The decision on when to transition will ultimately depend on the individual circumstances with each situation being unique.  However, what the FMA has made clear is its willingness to act as a facilitator in encouraging and assisting businesses and other professionals in achieving compliance with the FMCA.  This facilitative approach indicates the FMA’s desire to ensure problems are identified and rectified and assist in a smooth transition for affected parties from the Securities Act 1978 to the FMCA.

The new framework encourages supervisors to take a more central and active approach to their role.  Issuers and supervisors should therefore be more accommodating and open with one another in regard to information and what each party needs from the other.

If you would like further information please contact Laura Monahan on 07 958 7479.

Fair Trading Amendment Act update: Section 26A – unfair contract terms

Almost one year after the introduction of the Fair Trading Amendment Act 2013, section 26A, which relates to unfair contract terms in standard form consumer contracts, came into force on 17 March 2015.

The purpose of the ten month delay between the introduction of the Act and the enactment of section 26A was to allow businesses enough time to ensure that all standard form consumer contracts comply with the new laws.  The Commerce Commission has stated that there will be no ‘grace period’ for businesses now that this section has come into effect.

If a consumer believes a contract term is unfair, the consumer is able to make a complaint to the Commerce Commission.  Section 26A allows the Court, on application by the Commerce Commission, to declare a term in a standard form consumer contract to be unfair.  A term that is found to be unfair cannot be enforced across all contracts of that business.

Section 26A applies to all contracts entered into from 17 March 2015.  It will also apply to any pre-17 March 2015 contract that is varied or renewed after the enactment date, even if the variation or amendment is a minor one.

A business or trader that breaches section 26A could be liable to a fine of up to $200,000 for an individual or up to $600,000 for a body corporate.  The business or trader may also be required to make a Court enforceable undertaking, prohibiting the use of the term in future contracts.

Section 26A can only apply to standard form consumer contracts.

A standard form consumer contract is a contract that has not been subject to “effective negotiation” by the parties.  Gym contracts, telephone/mobile phone contracts and hire purchase agreements are all examples of standard form contracts likely to fall into this category.

If the Commerce Commission alleges a standard form contract exists, the onus is on the defendant business to prove otherwise.

Terms that define the main subject matter of the contract or which transparently set the upfront price of the goods or services are exempt under the section and may not be declared unfair contract terms.  This encourages clarity and certainty in trade and business.

What is an ‘unfair’ term?

For a term to be found to be ‘unfair’, the Court must be satisfied:

  • That the term causes significant imbalance to a party’s rights or obligations.  In determining this, the Court will consider the contract as whole, and whether the unfair term in question is balanced by other, more favourable, terms in the contract.  For example, the high early cancellation cost in a gym membership contract may be balanced by the cheaper membership price initially paid by the consumer.
  • That the term is not reasonably necessary to protect the legitimate interests of the party that is advantaged by the term.  The onus is on the business to prove that the unfair term is ‘reasonably necessary’ to protect the interest of that business.  For a clause to be reasonably necessary, it must be shown that the interest of the business cannot be reasonably protected by any fairer means.

    An example of where such a term may be necessary is in a Sale and Purchase Agreement for a mortgagee sale, where a bank has excluded the usual vendor warranties. This may cause an imbalance prejudicial to the purchaser as the purchaser does not have the protection of the vendor’s warranties, however it is necessary to exclude these terms to protect the bank.  The bank will not have day-to-day knowledge of the property and cannot give these warranties.

  • That the term would cause detriment (whether financial or otherwise) to a party if it were applied, enforced, or relied on.  The threshold for showing detriment to a party is not high.  In the Australian case of ACCC v ByteCard it was found that temporary loss of internet and access to emails was detrimental to consumers.  It is likely that the New Zealand Commission will take a similar approach.
Tips for businesses and traders

It is important for a business to be able to identify potentially problematic terms.  Be aware of ‘grey list’ terms, review the guidelines published by the Commerce Commission and keep up to date with Commerce Commission decisions.

When drafting or reviewing contracts:

  • Aim for mutuality of clauses (for example, when considering termination rights).  Is a potentially unfair term balanced by a more favourable term?
  • Ensure you can justify the use of the term and show that is it is reasonably necessary to protect a legitimate commercial interest.  Be prepared to identify the reason for any potentially unfair term, and keep any evidence that helps show that the term may be reasonable.
  • Avoid using clauses that overreach.  Any penalty or liquidated damages clauses should reflect actual costs that would arise from a breach of contract.
  • Consider whether contracting out of the Fair Trading Act 1986 is an appropriate option in business-to-business transactions.
  • Make sure any surprising, unusual or particularly onerous contractual provisions are clear and visible.  Consider including these in a prominent position, such as in the definitions or interpretation sections of the contract.

It is important that all businesses review their standard form consumer contracts to ensure that they comply with the new consumer protection laws.

If you would like further information please contact Laura Monahan on 07 958 7479.

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